1. DEFINITIONS

At R2DMT Technologies, we value the privacy of our users and are committed to protecting your personal and financial information. This Privacy Policy outlines how we collect, use, share, and safeguard the information you provide when using our services, including mobile recharges, bill payments, domestic money transfers (DMT), and scan & pay transactions.

1. Information We Collect

• Personal Information: Name, mobile number, email address, date of birth, address, and other identifying details
• Financial Information: Bank account details, UPI IDs, wallet information, transaction history, and payment credentials.
• Device & Usage Information: IP address, browser type, device type, operating system, app usage data, and location (if enabled).
• Documents for KYC (if applicable): PAN card, Aadhaar card, or other government-issued IDs.

2. How We Use Your Information

• Process transactions (e.g., recharges, bill payments, DMT)
• Verify your identity and comply with regulatory requirements (KYC/AML)
• Improve platform performance and enhance user experience
• Provide customer support and notify you about service updates
• Prevent fraud, unauthorized access, and other illegal activities

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share data with:

• Trusted service providers who help us operate and maintain the platform
• Financial institutions and payment gateways to process your transactions
• Regulatory bodies or law enforcement, if required by applicable law

4. Data Security

We use industry-standard security practices, including encryption, secure servers, and strict access controls to protect your personal and financial data. While we strive for complete security, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve user experience, analyze usage trends, and deliver personalized content. You can control cookie preferences in your browser settings.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Withdraw consent for data processing (where applicable)
• Opt out of non-essential communications (like marketing)

7. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your data, please contact us at:

• Email: r2dmttech@gmail.com
• Customer Support: +91 9697983400
• Address: G-25, Krishna Complex, Sector-2, Bawana , New Delhi, India, 110039